Shipping Policy

Built to last — ride safe with our 1 year warranty

Free fast shipping – no extra costs (AU only)

If you have any concerns about your order, feel free to contact us at support@fluencebike.com.

FLUENCE offers free local delivery free shipping on qualified orders.

Remote areas and islands are not within the delivery range.

SHIPPING & DELIVERY:

All orders will be shipped from the AU warehouse（Except some accessories) depending on your location. We offer FREE shipping on all Qualified orders. Once your order has been placed you can start following the tracking two days later at the following link: Order Tracking and you should receive your order in about 3-10 working days. Please refer to the tablet below for the countries we ship to and the estimated shipping time.

Shipping Information

Shipping Region	Est. Shipping Time	Costs
New South Wales (NSW)	3-7 business days	Real-time calculation based on logistics
Victoria (VIC)	3-7 business days	Real-time calculation based on logistics
Queensland (QLD)	3-7 business days	Real-time calculation based on logistics
Western Australia (WA)	3-10 business days	Real-time calculation based on logistics
South Australia (SA)	3-7 business days	Real-time calculation based on logistics
Tasmania (TAS)	4-8 business days	Real-time calculation based on logistics
Australian Capital Territory (ACT)	3-6 business days	Real-time calculation based on logistics
Northern Territory (NT)	5-10 business days	Real-time calculation based on logistics

*Delivery Time= Processing Time + Shipping Time

The estimated shipping time is only an estimation for domestic shipping time based on our experiences, and does not include processing time.

● Processing Time: For “In Stock” products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed. The tracking information may take extra time to be updated after the tracking number is created.

● Delivery Time: The final delivery time can vary and depends on your local carrier. Once your order has been placed please allow 2 days for processing before tracking your parcel at: Order Tracking and you should receive your order in about 3 -7 business days.

TRACK YOUR ORDER:

● When your order is shipped out from our warehouse, we will send an email to the email address you left when placing the order, with your tracking information.

● If you don’t receive this email, or if you have any questions about shipping, please contact us at support@fluencebike.com.

FOR PRE-ORDERED E-BIKE:

From time to time, we offer PRE-ORDER on the product page. Please refer to the product page for detailed PRE-ORDER shipping time.
If you have any questions or concerns, please feel free to contact our customer service team at support@fluencebike.com.
Thank you!